![]() The service stores no traffic logs and collects very little info, none that could be used to identify users. ![]() Additionally, any foreign government requesting records from the company must petition the BVI High Court - a very laborious process. Its headquarters are located in the British Virgin Islands, which lack data retention laws. This is the most important factor for most users, and ExpressVPN does not disappoint. It is also available for Chromium-based browsers and Firefox. ![]() The company offers apps for pretty much every platform out there, including Mac, Windows, Linux, iOS/iPadOS, Apple TV, Xbox, and Playstation. It certainly has a lot going for it, but it isn't perfect either. Then, click Contact Support, check the box of Include diagnostic information, type in the issue you are encountering, and click Send to Support.In the VPN world, ExpressVPN seems to have become one of the most trusted options, with many touting it as the best. Just click the menu icon to choose Help & Support > Diagnostic Information. If all of these ways cannot fix your issue, you can contact the support team. If you are using a Windows PC, you can disable Windows Defender Firewall by following the post - How to Disable and Enable Windows Defender Firewall. On your mobile device, you can uninstall ExpressVPN, uninstall the antivirus program and reinstall ExpressVPN. To make sure of a successful connection, you should disable this software. If you run anti-malware when using ExpressVPN, it may block the VPN connection. Related post: ExpressVPN Download & Install for Windows/Mac/Chrome Browser Disable Anti-Malware and Firewall If the issue of ExpressVPN not connecting still appears, try another fix below. Then, reconnect this VPN to a server to see if it can work. Just go to visit the official website of ExpressVPN to download the installation file for your device and install it. If you are running an old version of ExpressVPN, make sure you upgrade it to the latest version.
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